Compliments and complaints

If you have any complaints about your treatment by the staff at the Visa Section please write to the following address:

Entry Clearance Manager
UKBA International Group
British High Commission
Commonwealth Avenue, Yarralumla ACT 2600

Please mark the envelope and letter “PERSONAL”

Or email to ec.enquiries@fco.gov.uk  (Visa compliments & complaints only)

If a complaint refers to the Entry Clearance Manager personally you may wish to address your letter to the Deputy High Commissioner at the following address:

The British High Commission
Commonwealth Avenue
Yarralumla
ACT 2600