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UK in Australia

London 12:25, 12 Feb 2012
Canberra 23:25, 12 Feb 2012

Customer services

Visa application processing times

Non-Settlement applications

To complete 90 per cent of visa applications (except settlement categories), in not more than three weeks, 98 per cent in six weeks and 100 per cent in 12 weeks.

Settlement applications

To complete 95 per cent of applications for settlement visas in not more than 12 weeks and 100 per cent in not more 24 weeks.

Please see our guide to visa processing times for the most up to date information on the time taken to process visa applications. The information is given for every visa application centre worldwide, by visa category. We update this information each month.

Allowed appeals

We aim to conclude 90 per cent of all applications where the appeal has been allowed by an Immigration Judge, no more than eight weeks from the date when the Visa Section which processed the application receives the official copy of the determination from the UK Border Agency.  For more information about the appeals process, please see our Appeals guide.


We may need to change these standards without prior notice due to exceptional circumstances, changes in government policy or for operational reasons.


Customer service survey

UK Border Agency visa services want to know what you think about their service. Let them know your thoughts by completing this short questionnaire

Compliments and complaints

Compliments and complaints

Disabled Access

Disabled Access information for this office

Where to find us

Where to find us