Contact us

Phone:
1902 941 555*  (UKBA visa information)
1300 UKVISA (1300 858 472)**  (CCS Credit card line)

See charges below:

1902 941 555 - Premium IVR service

* $1.65 per minute for recorded information.
* $3.95 per minute to talk with a consultant.

1300 858 472 - Direct consultants line, unlimited duration call (credit card payment)

* $12.00 per completed call.

* Calls charged at a rate of $3.95 cents per minute (including GST), which will be charged to your telephone bill.  Call costs from mobile and pay phones is higher.
** Calls charged at a flat rate of $12.00 (including GST), which will be charged to your credit/debit card.
***  Calls to this number will be charged at AUD $3.95 per minute from a landline.  Calls from mobile networks and payphones will be higher.  Standard call charges apply to the first 24 seconds of the call.

Our statistics show that the average call times for callers speaking to an agent is 3 minutes and 40 seconds.  If you think your call will take more than 3 minutes, it is more economical to use the credit card line.

For further information, please visit the UK Border Agency website.