If you have any complaints about your treatment by the staff at the Visa Section please write to the following address:

Entry Clearance Manager
UKBA International Group
British High Commission
39 Brindabella Circuit
Brindabella Business Park
Canberra Airport
ACT 2609

Please mark the envelope and letter “PERSONAL”

If a complaint refers to the Entry Clearance Manager personally you may wish to address your letter to the Deputy High Commissioner at the following address:

The British High Commission
Commonwealth Avenue
Yarralumla
ACT 2600