All correspondence should be addressed to:

Locked Bag 5011
Consular  Section
Piccadilly House
39 Brindabella Circuit
Canberra Airport
ACT 2609

Opening hours

Counter: Monday to Friday - 9am to 1pm for enquiries only.
Applications for UK passports cannot be accepted over the counter.  

From 28 September 2009 you can call our new 24 hour help line (Monday to Friday) if you have any questions. Callers will be able to receive real time progress reports on applications and up-to-date information on applying for a UK passport. The call centre can be contacted on
0011 44 208 082 4726
Credit Card Line (£0.69p per minute, excluding the cost of an international call)

1902 241 444
Premium Rate Line ($3.52 per minute)

00 11 44 1750 725 368
Hearing Impaired TTY text phone service
(£0.69p per minute, excluding the cost of an international call)

Please note that calls made on a mobile phone may be subject to additional charges, please check with your mobile phone provider

Internet Contact

We regret that we are unable to respond to any email enquiries about passport and visa matters. For further information please see the following links about contacting passports or visas section.

Please note

·         In the case of an emergency, British nationals visiting Australia should call their nearest Consular office

·         All passport and visa enquiries and applications should be directed to the Passport & Visa Section, Canberra

·         The Consulate offices in each state DO NOT handle passport and visa matters